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F.A.Q'S

 

 

Q. Which types of payment do you accept?

A. We accept all major credit cards (except American Express), cash, cheques and BACs transfers.

 

Q. Do you open at the weekend?

A. I'm afraid we will be closed at the weekends until further notice.


Q. Do you have a minimum order?
A. No we are happy to supply any quantity from 1 - 10,000+

Q. Why do I need any design origination/set up for embroidery when I already have art work?
A. To operate an Embroidery Machine your Artwork has to be turned into one of several Embroidery Machine Formats. This is a skilled job and is one of the main elements of high quality Embroidery.

Q. Can you originate my design for me?
A. Yes we have many years of experience producing high quality Embroidery Designs for leading Companies, Sports Clubs and Schools.


Q. How long do you take to deliver?
A. Within 10 working days once you have approved the Design, unless we are particularly busy. In exceptional circumstances we may be able to complete the whole process in less time.


Q. How much does design origination cost?
A. An average Design would cost around £15 but we will give you a quote when we see the Design. Email us a JPEG image of your Design and we will give you a price. This is a one off charge.


Q. Can I use the design again?
A. Yes, once we have your design we will keep it in our system for future use.

Q. I already have my design on disk, can you use it?
A. Yes if it is in any of the main Embroidery formats, e.g. Tajima, Wilcom.

Q. I have got my own garments will you print or embroider them for me?
A. Yes, we will give you a price when we see the Design. Although we endeavor to take good care of your garments, we will not be held liable to any damage to your own garments caused by the processes involved. (See our Business Terms)

Q. Do you do children's Sizes?
A. Yes most of the garments displayed can be supplied in children's sizes.

Q. Can you embroider or print caps?
A. Yes. We can do either, but we can only embroidered onto the front of caps.

Q. I want names of individuals on my garments can you do that?
A. Yes, Monogramming is one of our many specialist services. (See also Digital printing)

Q. I only want the name of my company embroidered on the garments do I have to pay for set up?
A. If one of our Standard Fonts is suitable then there is no charge.

Q. Can you give me any idea's for a design?
A. Yes if required we can create Design ideas based on your brief. (See Artwork)

Q. Do you have screen charges?
A. No, not generally. If you needed just one or two garments in a design that we would have to screen print, then there would be a £15.00 charge per screen.

Q. Do you have an artwork charge?
A. No, not generally. If you cannot supply artwork in the right format (see artwork) for a complicated design there may be a charge. We can let you have a price when we see the design.

Q. Can you do one off photos onto garments?
A. Yes, we can.

Q. Are the banners printed?
A. Yes we can print direct onto banner PVC 2.5ft wide. Larger banners may have to be joined.

Q. Do banners come hemmed and with eyelets?
A. Yes, all are hemmed with eyelets.




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